Simplicity Features
Feature Comparison
uCMC Windows Brochure
Simplicity Brochure
uCMC Features
Admin over LAN
Auto attendant
Automatic message cleanup
Automatic message cleanup
Automatic nightly back ups
Broadcast announcements
Call screening
Call supervision
Custom Call Routing (time sensitive greetings)
Custom Call Routing (menus)
Customizable reports (such as port statistics, blockages, etc.)
Definable delivery type (immediate, future)
Dial by name
DTMF administration
End of recording alert
Envelope information
Expert mode
Fax Mail
Fax From Desktop
Forward messages via email
Group lists – private and public
Guest mailboxes
Holiday greetings and actions
Intercom paging
Linking mailboxes
Listen and dial using CID
Mailbox – scheduler
Mailbox linking
Message delivery options – normal, urgent, confidential etc.
Message intercept
Message playback, skip, save and forward
Modem – remote access for programming (optional)
Network monitoring of activity
Non-receipt notification
Operator per menu
Operator scheduler (time, day and date)
Outlook integration
Paging and PageQ integration
Personal Call Director
Programmable Class of Service
Programmable message playback order
Programmable MWI
Programmable outcall notification
Programmable time and date
Programmable trunk access code
Proof of delivery notification
Real time system status
Remote changing of operations mode
Remote administration (TCP/IP)
Remote shutdown
Remote system greeting maintenance
Security code – system and personal
Silent monitor
Silent monitor record length
Single digit menus for personal mailboxes
SIP integration*
SMS message alerts
Temporary greeting – system and personal
Text message alerts
Trunk specific greetings and routing
Undelivered message notification
Unified Messaging Integration – POP3 / SMTP, IMAP
uCMC - Unified Communications
Simplify your Communications
The uCMC provides a unified architecture for managing all message types through standard email clients such as Microsoft Outlook®. With the flexibility to retrieve voicemail messages on a PC or through any telephone, both onsite and offsite employees can improve responsiveness to customers and others within the organization. Road warriors can retrieve faxes in their email boxes and print later when they have access to a printer. The uCMC allows you to simplify administration and lowers your total cost of ownership by providing a single point of programming and management.
Improve your ability to respond
| Ensure fast message handling and client satisfaction even during high-volume calling periods |
| Enhance customer service by eliminating lost messages and curbing “phone tag” |
| Improve response to customers by using a PC or telephone to receive and respond to messages |
| Enhance productivity by enabling employees to respond quickly to messages, making them available for other tasks |
| Enable mobile employees to keep in touch seamlessly from any location |
| Save time and resources with simple GUI administration |
Personal Call Director - Available in uCMC
Each mailbox user has the option to map the functionality their callers hear. Personalize your greeting and even transfer callers to your cell phone! Your greeting might say, "Hi this is Joe, sorry I missed your call. To leave me a message press * now. To reach my assistant Beth- press 1. To talk to the service manager -press 2, or if you would like to reach me on my cell phone press 3." You can also schedule this greeting (or CCR) to only play during certain hours and will default back to your standard greeting at other times of the day/week.
Integrates into Outlook
User change mailbox using graphic screen
IMAP option with synchronization from phone and Inbox
Play messages in Outlook using Windows Media Player
Forward messages as email with wav attachments
Receive TXT message on cell phone when new VM arrives
Fax out with cover page
Fax can be received into same mailbox and Inbox
Pull callers out of your mailbox to speak to them live
Unlimited routing, menus, and schedules
Windows based GUI for users and administrators
